Policies
Thank you for visiting A Timeless Impression!
I love making jewelry and am so honored each time someone wears one of my designs. These personalized fingerprint, footprint and handwriting designs are especially near and dear to my heart! It is extremely important to me that each element of the design is made with high quality materials and that the craftmanship is of high quality. With this in mind, each piece is handmade and it is important to understand that because every piece is handmade, it is unique and may vary slightly from the photograph you see.
Customer service is extremely important to me and I encourage you to contact me should you ever have any questions or concerns. I answer most messages 7 days a week during normal business hours. I do take the major holidays off and I do take an occasional day off. If you don't hear from me within 24 hours, I am most likely traveling and unable to respond.
All of my finished pieces ship in a gift box or decorative bag and ready for gift giving.
Returns and Exchanges:
My policy is to sell only quality products to my customers and to advertise each item honestly. I strive to make each customer happy and will try to resolve any issues that may arise. My specific refund policies are as follows:
I will happily refund any damaged items upon return receipt of the item within 15 days of purchase. Or, you may choose to have the item replaced with a "like type" item. Once again, I must receive the damaged item first.
If the item you received does not meet your expectations, please contact me within 15 days with an explanation and your refund will be reviewed.
Custom order refunds will be reviewed on an individual basis. In cases where I provide artwork proofs and you approve them, refunds will not be granted unless the item is not made per the proof. Again, I must receive the item you are requesting a refund for back from you before any refunds will be issued.
If you purchase a fingerprint item and are unable to get good prints, I will let you know if I feel the prints are not good or questionable. If you choose not to continue with your order, I will refund you minus any shipping costs and the cost of the print kits. If you have instructed me to make your piece even if the prints are questionable, I will not issue a refund.
If you order a product made using base metals (i.e., copper, bronze, gold bronze, rose bronze, etc.) please understand that some people's skin reacts to it and turns green. While I seal all pieces with a protective sealant to help prevent this from happening, I do not guarantee your skin will not react. I will not issue refunds on any base metal products unless the item is defective (and your skin turning green is not the cause of a defective product). In addition, base metals may patina or change color over time. The sealant helps to retard this process, but I cannot guarantee it will not happen and refunds will not be issued for this reason either.
Refunds will not be issued for items lost by the USPS or other shipping method of your choice. Refunds will not be issued for items that an incorrect shipping address was entered into the shipping information at time of purchase.
Refunds will be given for the price of the item - SHIPPING COSTS WILL NOT BE REFUNDED unless the item is defective upon receipt.
Cancellations:
I will accept cancellations as long as I have not begun working on your order and will refund the full amount. If your proof has been completed but I have not made your item, I will cancel your order and refund a portion of your purchase price. The amount refunded will be dependent on the amount of time spent on the proof.
Shipping Information:
All items will be shipped via USPS First Class Mail with tracking unless otherwise requested/ordered and all items will include insurance provided by a 3rd service provider or the USPS, depending on how the package is shipped..
Lost Packages
The USPS does make mistakes from time to time, afterall, they're human just like us. The USPS does not consider a package lost until 30 days have passed for U.S. buyers and 6 weeks for International buyers. If the amount of time stated above has passed and your package has been deemed lost by the USPS please contact us, we will be happy to send a replacement to you. If your tracking has stopped, or your item says delivered but has not been please contact your local U.S. Post Office and provide them with your tracking number. They will be much more helpful than we will be, as they were the last ones to see your package.
Customs/VAT Fees for non U.S. Buyers
International customers are responsible for all customs, VAT and brokerage fees assessed by your country. If you are living in the UK it is VERY likely that you will have fees to pay, we cannot and will not reimburse you for these fees. They are a tax imposed by your country and have nothing to do with our shipping methods.
I love making jewelry and am so honored each time someone wears one of my designs. These personalized fingerprint, footprint and handwriting designs are especially near and dear to my heart! It is extremely important to me that each element of the design is made with high quality materials and that the craftmanship is of high quality. With this in mind, each piece is handmade and it is important to understand that because every piece is handmade, it is unique and may vary slightly from the photograph you see.
Customer service is extremely important to me and I encourage you to contact me should you ever have any questions or concerns. I answer most messages 7 days a week during normal business hours. I do take the major holidays off and I do take an occasional day off. If you don't hear from me within 24 hours, I am most likely traveling and unable to respond.
All of my finished pieces ship in a gift box or decorative bag and ready for gift giving.
Returns and Exchanges:
My policy is to sell only quality products to my customers and to advertise each item honestly. I strive to make each customer happy and will try to resolve any issues that may arise. My specific refund policies are as follows:
I will happily refund any damaged items upon return receipt of the item within 15 days of purchase. Or, you may choose to have the item replaced with a "like type" item. Once again, I must receive the damaged item first.
If the item you received does not meet your expectations, please contact me within 15 days with an explanation and your refund will be reviewed.
Custom order refunds will be reviewed on an individual basis. In cases where I provide artwork proofs and you approve them, refunds will not be granted unless the item is not made per the proof. Again, I must receive the item you are requesting a refund for back from you before any refunds will be issued.
If you purchase a fingerprint item and are unable to get good prints, I will let you know if I feel the prints are not good or questionable. If you choose not to continue with your order, I will refund you minus any shipping costs and the cost of the print kits. If you have instructed me to make your piece even if the prints are questionable, I will not issue a refund.
If you order a product made using base metals (i.e., copper, bronze, gold bronze, rose bronze, etc.) please understand that some people's skin reacts to it and turns green. While I seal all pieces with a protective sealant to help prevent this from happening, I do not guarantee your skin will not react. I will not issue refunds on any base metal products unless the item is defective (and your skin turning green is not the cause of a defective product). In addition, base metals may patina or change color over time. The sealant helps to retard this process, but I cannot guarantee it will not happen and refunds will not be issued for this reason either.
Refunds will not be issued for items lost by the USPS or other shipping method of your choice. Refunds will not be issued for items that an incorrect shipping address was entered into the shipping information at time of purchase.
Refunds will be given for the price of the item - SHIPPING COSTS WILL NOT BE REFUNDED unless the item is defective upon receipt.
Cancellations:
I will accept cancellations as long as I have not begun working on your order and will refund the full amount. If your proof has been completed but I have not made your item, I will cancel your order and refund a portion of your purchase price. The amount refunded will be dependent on the amount of time spent on the proof.
Shipping Information:
All items will be shipped via USPS First Class Mail with tracking unless otherwise requested/ordered and all items will include insurance provided by a 3rd service provider or the USPS, depending on how the package is shipped..
Lost Packages
The USPS does make mistakes from time to time, afterall, they're human just like us. The USPS does not consider a package lost until 30 days have passed for U.S. buyers and 6 weeks for International buyers. If the amount of time stated above has passed and your package has been deemed lost by the USPS please contact us, we will be happy to send a replacement to you. If your tracking has stopped, or your item says delivered but has not been please contact your local U.S. Post Office and provide them with your tracking number. They will be much more helpful than we will be, as they were the last ones to see your package.
Customs/VAT Fees for non U.S. Buyers
International customers are responsible for all customs, VAT and brokerage fees assessed by your country. If you are living in the UK it is VERY likely that you will have fees to pay, we cannot and will not reimburse you for these fees. They are a tax imposed by your country and have nothing to do with our shipping methods.